FREQUENTLY ASKED QUESTIONS
ISN'T SENDING FRAMED PRINTS VIA MAIL RISKY?
You'd think so, wouldn't you? I mean glass breaks. However, we've shipped hundreds of prints and not had one breakage! Guess it comes down to how carefully we package your gorgeous Tom Putt Print and how much we value your business.
WHEN WILL I RECEIVE MY ORDER?
For all orders, please allow just eight (8) weeks for delivery. Prints will ship via Australia Post Express Australia wide and DHL International. If you would like to request special or rushed delivery, please email us at email@example.com
I WANT A DIFFERENT FRAME, CAN YOU DO THAT?
I'm sorry the only frames we offer are on the website - raw oak, white or black boxed frames.
DO I NEED TO SIGN FOR MY PACKAGE DELIVERY?
Yes you will have to sign for it unless you indicate with your order that you're happy for us to leave it somewhere safe and secure.
WILL MY PRINT BE SIGNED AND/OR EDITIONED?
All artworks ordered from our site will be digitally signed by the photographer, Tom Putt.
IS YOUR WEBSITE SECURE/SAFE?
Yes, our tomputt.com is safe and secure. We use a world-class ecommerce solution, along with SSL encryption, and a variety of other enhancements to maintain a PCI compliant shopping environment. For alternative purchasing methods, feel free to email us firstname.lastname@example.org or call us on 0490 055 697.
WHERE CAN I SEE YOUR WORK ON DISPLAY?
Yes come down to our gallery at 1/139 Main Street, Mornington, Victoria. Please call us on 0490 055 697 to make an appointment.
CAN I HAVE YOU CREATE A CUSTOM PRINT?
Yes we are available to create custom prints of prints offered on the online store that are over 100cms on the longest edge. Please email us with the image and custom size you would like at email@example.com
THIS IS A GIFT. DO YOU INCLUDE THE PRICE WITHIN THE PACKAGE?
We do not include a price nor an invoice within any of our shipments.
DO YOU DONATE TO CHARITY?
Yes, on occasion, we donate prints for charities. If you would like to be considered for a donation please email firstname.lastname@example.org with a copy of your ABN/ACN and we are happy to look at your request. Please note that, unfortunately, we cannot accommodate all requests.
DO YOU WHOLESALE FOR OTHER BUSINESSES TO SELL TOM PUTT PRINTS?
We do - please contact us to discuss your business.
DO YOU COLLABORATE WITH OTHER BRANDS/PEOPLE?
Absolutely. We love collaborating on various projects. If you have an idea or want to discuss a way for us to work together, please email email@example.com
CAN I PURCHASE A HIGH-RES IMAGE TO PRINT MYSELF?
We use only the best printers and framers to ensure your Print looks amazing in your home. For that reason we don't sell the high res photographs however we do licence our photographs for commercial purposes. Just drop us a line at firstname.lastname@example.org